Experience
Federal IT support since 2022: the Department of Energy service desk, then service desk, deskside, Mac and mobile device support on U.S. Department of the Treasury contracts with RCG and ActioNet.
Experience
Federal IT support since 2022: the Department of Energy service desk, then service desk, deskside, Mac and mobile device support on U.S. Department of the Treasury contracts with RCG and ActioNet.
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ActioNet, Inc.
Tier 2/3 Deskside, MDM & Mac Support Technician
Tier 2/3 support for Treasury users, focused on Macs, iPhones and iPads, and the identity problems other tiers couldn't close.
Reston Consulting Group (RCG)
Deskside Support & Mobile Device Management Technician
On-site and remote deskside support for Treasury users: phones, computers, accounts and the problems in between.
Reston Consulting Group (RCG)
IT Service Desk Technician
Frontline service desk support for Treasury users by phone, email and ticket.
Device enrollmentEnrolled devices in Microsoft Intune, applied compliance policies and set up iPhones.Intune
U.S. Department of Energy
IT Service Desk Technician
Tier 1 service desk support for Department of Energy staff, by phone, ticket and in person.
SecurityFollowed federal security protocols for accounts, devices and user data.Federal standards